SEM e-Service_Parts & Services_Caterpillar (Qingzhou) Ltd

Download iOS version (For Dealers) Download Android version (For Dealers)

Download iOS version (For Customers) Download Android version (For Customers)

Key Features

[E-Book] Machine E-Book and Parts E-Book for Dealer, Machine E-Book for Customer

Search by model, serial number, and part number. Download E-Books in PDF format and export Bill of Materials to Excel.

[Service Manual] Access to Operation and Maintenance Manuals. Search by model, serial number, and keyword. Download service manuals in PDF format. Customers (with in-house service capability) may request and access other service manuals for maintenance and repair Online Disassembly and Assembly Videos.

[User Management] 2 types of user accounts. Standard and administrator.

Advantages & Benefits

Easy access to parts and technical information.
Reduce troubleshooting time and machine downtime.
Improve service efficiency and quality.

SEM e-Service App Available Region & Country List for iOS version

SEM e-Service App iOS version follows a phased launch strategy in int’l market. Please check if your country or region is supported:

1^st wave release on Feb 18, 2022:

2nd wave release on Mar 10, 2022: